📞 11:20 Patient calls. Reception is busy with a patient.
⏱️ Call goes unanswered after 25 seconds.
💬 Within 60s an automatic WhatsApp/SMS goes to the caller (only people who called you).
🤖 The AI answers questions and books the slot.
📋 Reception gets a summary: name, number, treatment, booking.
In the US, text-back goes only to inbound callers and includes STOP opt-out (TCPA/A2P 10DLC). In SA it follows POPIA. No cold messaging.